How rate cards work: defaults, templates, and overrides

Your rate cards are how IMP knows what to charge your clients. Here's how the pieces fit.

1. Default rates are agency-wide. They apply to every client unless something more specific exists. Most agencies start with one default per language.
2. Account overrides are rate cards for one client: a negotiated price, a contract rate, a discount. When a client has an override, it wins over the default. You can add one from here or from the client's own account page.
3. Templates are presets. Build a card once, then apply it to any client in one step. That creates the override for you, so you never rebuild the same pricing by hand. Five clients on the same contract rate is one template, applied five times.
4. All three use the same form: a name, the language, the standard rate, and everything else that can go on a card. The next video walks through it.
5. On-demand video, phone, and AI phone calls are priced separately, per minute. Set your default charge for each, and IMP shows what each minute costs you and what your margin is. A client can have their own per-minute rates too.
6. When a job is completed, IMP picks the most specific card it can find: the client's override if there is one, otherwise your default. You don't do the math by hand.
7. One thing people miss. All of this is what the client pays. What you pay each interpreter is set on that interpreter's profile.
8. Every completed job shows which rate was used. Check the math on your first few.

Next, what goes on a rate card.