Legal
Privacy Policy
How we handle information collected through this website and the IMP platform, including how to delete your account. Effective August 24, 2026.
Scheduling, dispatch, billing, and payments — one connected system, built for interpreting.
However your agency works — by setting, by service, or by the languages you cover.
How we handle information collected through this website and the IMP platform, including how to delete your account. Effective August 24, 2026.
Effective June 27, 2026
IMP (Interpretation Management Platform), operated by Frederick Interpreting Agency, respects your privacy. This policy explains how we handle information collected through our marketing website at interpretationmanagement.com. Use of the IMP application itself is governed by the separate agreement between IMP and your agency.
We collect two kinds of information:
We use the information to respond to your inquiries, schedule and conduct demos, operate and improve the website, and communicate with you about IMP. We do not sell your personal information.
We share information only with service providers that help us run the site — for example, form processing, hosting, and analytics — and only as needed for them to perform those services. We may also disclose information when required by law or to protect our legal rights.
The site may use cookies or similar technologies for basic functionality and to understand how the site is used. You can control or disable cookies through your browser settings; some features may not work as intended if you do.
We keep inquiry and demo-request information only as long as needed to respond to you and for legitimate business purposes, after which it is deleted or anonymized.
Accounts on the Interpretation Management Platform are created and managed by the interpreting agency you work with or book through. You cannot create an account yourself, and your agency controls access to it.
To have your account and associated personal data deleted, contact your agency administrator, or email [email protected] from the address associated with your account. Include your name and the name of your agency. Requests are actioned within 30 days.
On request we delete your profile information (name, email address, phone number, mailing address), your availability records, your notification and device tokens, and your login credentials. Once deleted, you can no longer sign in.
Records of completed interpreting assignments, invoices, and payment history are retained by your agency as business and tax records, as required by law. These are held by the agency as the data controller, typically for seven years, and are retained in a form that identifies the assignment rather than your account. If you need these records removed, that request must be directed to your agency, which decides in line with its own legal obligations.
Push notification tokens are removed as soon as you sign out, uninstall the app, or turn off notifications, and are deleted automatically when they expire.
You may request access to, correction of, or deletion of the personal information you submitted through the site by contacting us through our contact page. If you have an account on the IMP platform or mobile app, see section 7.
We use reasonable administrative and technical measures to protect the information we collect. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
The site is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children.
We may update this policy from time to time. The effective date above reflects the most recent version. Material changes will be posted on this page.
If you have questions about this Privacy Policy, please reach out through our contact page.