Scheduling, dispatch, billing, and payments — one connected system, built for interpreting.
However your agency works — by setting, by service, or by the languages you cover.
IMP is built around the people who actually touch an interpreting job — at the agency, on the client side, and in the field. Each role sees what it needs and nothing it doesn't.
Agency staff run the operation, client-side roles request and pay, interpreters do the work — all on the same record of truth.
Schedulers and admins run dispatch, rates, and portals. Bookkeepers handle invoicing, payments, and reconciliation.
Account admins manage their organization; requestors book interpreters; payors handle invoices; stakeholders will soon request through approval.
Accept jobs, set availability, see earnings, and get to the appointment — from a phone or a laptop.
Every role is enforced at the data layer, not just hidden in the UI. A requestor cannot see another account's jobs.
Invite a person, pick a role, done. No permission matrices to maintain.
Everyone works from the same job, invoice, and schedule — no reconciling versions later.
Roles are how IMP stays simple for each person while running a complex operation.
Book a demo and watch a request move from a client requestor, through the agency scheduler, to an interpreter's phone.