← Roles
Agency roles
Roles at the agency
Two roles cover the whole back office: the scheduler/admin who runs the operation, and the bookkeeper who keeps the money straight.
Agency roles
Scheduling, dispatch, billing, and payments — one connected system, built for interpreting.
However your agency works — by setting, by service, or by the languages you cover.
Two roles cover the whole back office: the scheduler/admin who runs the operation, and the bookkeeper who keeps the money straight.
Dispatch and billing are different jobs with different screens — IMP keeps them clean for the people doing each.
Creates and broadcasts jobs, confirms interpreters, manages accounts and rates, and runs the three portals.
Generates and sends invoices, records payments, syncs QuickBooks, and reconciles interpreter pay.
Both work from the same job record — what scheduling enters, billing bills. No re-keying.
Every action is logged with who and when, so handoffs between roles never lose context.
One person can hold both roles on day one and split them when the agency grows.
Agency roles are never per-seat. Add staff as you need them.
Separate the work without separating the data.
Book a demo and we'll run a job from request to invoice across both roles.