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The Platform

Scheduling, dispatch, billing, and payments — one connected system, built for interpreting.

Invoicing & Billing Payments Reports & Analytics

Custom Fields Email Notifications Security & Access

Solutions

However your agency works — by setting, by service, or by the languages you cover.

Healthcare Legal Education Government Insurance Business All industries →

Spanish ASL Mandarin Arabic French Korean All languages →

Changelog

What’s new in IMP

A running log of what shipped — written by the team that uses the platform to run its own agency every day.

June 2026

Support Center

Getting help no longer means digging for an email address. Agencies can now open and track support requests directly inside IMP.

In-app tickets — raise a request from inside the platform, right where the question came up.
Threaded conversations — every reply stays attached to its ticket, so nothing gets lost across inboxes.
Clear statuses — see at a glance whether a request is open, being worked on, or resolved.
Reopening — if a resolved issue resurfaces, reopen the original ticket and keep the full history in one place.

At launch

Everything IMP shipped with on day one — the complete operating core for an interpreting agency.

Scheduling with conflict protection — a calendar that blocks double-bookings, with travel buffers for on-site work and full recurring-series support.
Job broadcasting — offer a job to every qualified, available interpreter at once, or assign directly when you know who you want.
VRI and OPI, live — video remote and over-the-phone interpreting built into the same platform as on-site scheduling.
Invoicing and billing — invoices generated from completed jobs, with QuickBooks export.
Online payments — clients pay invoices by card through Stripe.
Three portals — dedicated experiences for admins, interpreters, and clients.
Rate schedules — dual client/interpreter rates with after-hours and rush premiums, minimums, and mileage.
Interpreter management — rosters, languages, certifications and expirations, and availability.
Custom fields — capture the job details your agency actually needs.
Email notifications — confirmations and updates that keep everyone in the loop automatically.
Reports — the numbers that answer Monday-morning questions: jobs, hours, revenue, and more.
Overflow coverage and 100+ languages — room to grow past your own roster.

Get Started

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