Scheduling, dispatch, billing, and payments — one connected system, built for interpreting.
However your agency works — by setting, by service, or by the languages you cover.
An AI support desk for your clients and interpreters, grounded in your own knowledge base. It answers routine questions on the spot, drafts replies for your team, and hands off to a human the moment someone asks.
Premium plan
Solved cases become knowledge-base articles, so the same problem never has to be figured out twice.
Clients and interpreters get answers in seconds, right inside their portal — no waiting for office hours to ask where an invoice went.
When your team solves a case, one click publishes it as an article. The library grows out of real questions, not guesswork.
Answers come from your knowledge base and your policies — how you invoice, how you assign, how you cancel — not generic boilerplate.
Anyone can escalate at any time. A ticket opens for your team with the whole conversation attached, so nobody repeats themselves.
On open tickets, the AI drafts the reply and waits. A person reviews, edits, and sends — speed without losing your voice.
Every plan includes AI support for your own team's questions about IMP itself, backed by our documentation. The client- and interpreter-facing desk described here is part of Premium.
Every resolved case can join the knowledge base — support gets faster the longer you run on IMP.
Book a demo and bring your trickiest support question — watch it answer, escalate to a ticket, and turn the fix into an article.