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Get help: the support assistant and tickets

Ask the support assistant anything about using IMP, on any page. If it can't solve it, it opens a ticket with the conversation attached, and replies come back in the same place.

Any portal → the support mark in the header · 1:13

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What the video says

Stuck on something in IMP? There's help inside IMP itself.

  1. Every page has a support assistant. Ask it anything about using IMP, in plain words.
  2. It answers from the same written help this library is built on, so it knows your scheduling, invoicing, members, and calls.
  3. If the answer solves it, say so and the conversation closes.
  4. If it doesn't, ask for a ticket. The whole conversation goes with it, so nobody asks you to explain it again.
  5. Your tickets are listed in the same place, with their status and any reply.
  6. This is for questions about IMP itself. Questions about a job go to your agency, and clients ask you, not us.

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