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System health check

Check that calling is ready, see how many interpreters are online right now, and clear any call stuck ringing. All green means the problem isn't IMP.

Admin → your name → Settings → System → Run Check · 1:28

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What the video says

If calling ever feels off, this page tells you in one look whether the problem is IMP or something else.

  1. Run the check and IMP tests the parts that matter for live calls: the calling infrastructure, your subscription, and your interpreters.
  2. Under interpreters you see how many are active in your agency and how many are online right now, ready for on-demand calls. A fresh heartbeat means their app checked in within the last half minute.
  3. Sessions shows whether any call is stuck ringing. Clean means nothing is hung.
  4. If a session does get stuck, resetting stuck sessions closes anything that has been ringing for more than ten minutes. It's safe to run any time. Calls that ring out normally never show up here.
  5. All green means IMP is fine. If something still isn't working, look at the device or the network, not the platform.

That's your agency set up. Next, your first client account.