Admin - Premium

The AI phone line: what callers hear

The AI receptionist answers your intake line, takes the request, and texts you a summary. You set the greeting, a fallback number for when it's off, and who gets the texts. Part of the Premium add-on.

Admin → AI Phone → Line settings · 1:26

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What the video says

IMP can answer your phone. Here's what the caller hears and what you get back.

  1. The assistant answers your intake line, takes the request, and writes it up for you. It runs day and night.
  2. You decide whether it answers at all. Turn it off and callers hear a short notice and the number to call instead.
  3. The greeting is yours, spoken exactly as you write it. Leave it empty and it uses your agency's name.
  4. Write the greeting the way it should sound out loud, because it is read aloud, not displayed.
  5. After every call you can have a summary texted to whoever needs it. Leave that empty and no texts go out.
  6. Changes take effect on the next call, not the one in progress.
  7. This is part of the Premium add-on.

Next, what happens overnight when a hospital calls.